Status Pages for customers.
Status-as-a-Service
Create real-time status pages for your customers to check whenever they want. Stop "Is it ready yet?" calls and inquiries.
Status Page for every industry
Stop burning time and money on manual customer updates.
Reduce support calls by 60%
Status Page
Give customers your branded Status Page where they can track their order status whenever they want in real-time.
50-200x cheaper than SMS
Push Notifications
Customers can subscribe from any device to get real-time notifications on status changes.
Zero friction for customers
Magic Link & QR
No App required. Share your Status Page by sending a simple link or showing QR Code.
Silence the noise.
Stop "Is it ready?" calls.
30% to 50% of all support tickets are just customers asking "Where Is My Order?"
Implement Waitcenter and watch support volume drop by 60% in 3 months as customers switch to self-service tracking.
Know what's happening
Focus on what's important and always be on track. Help your employees assess the situation.
Zapier Integration
Automate Status Page creation and updates directly from your favorite tools. Connect with 5,000+ Zapier apps.
Complete
Control.
Manage your organization with precision. Configure custom status workflows, enforce protocols, and manage team access all in one place.
- Custom status workflows
- Role-based access control
- Strict order enforcement
- Audit logs & history
Organization Settings
Manage your team, workflows and preferences.
Organization Details
Update your organization's public information.
Organization Logo
Upload a logo to display on your public status pages. Max 20MB.
Delete Organization
Permanently remove your organization and all associated data.
Don't wait, let's talk
We're here to help you. Whether you're not sure how to get started or have questions, we're here to support you.
Status tracking is now a standard for customers. We're enabling every business to meet these expectations at a level previously available only to tech giants like Uber, UPS, and DoorDash.
Maciej Czypek
CEO, Waitcenter
Frequently Asked Questions
Waitcenter is a Status-as-a-Service platform. We replace the constant phone calls and emails asking "Is it ready yet?" with a beautiful, branded status page that your customers can check anytime. By proactively showing progress, you reduce customer anxiety and cut support tickets significantly.
Absolutely not. App fatigue is real. You simply share a secure "Magic Link" with your customer via a message or let them scan a QR Code. They click it, and the status page opens instantly in their browser (Safari/Chrome). It works perfectly on mobile, desktop, and tablet with zero friction.
Messages get buried, but a Waitcenter link is a persistent "Digital Home" for the order. Instead of sending 5 different messages for every small update, you send the link once. Your customer can also subscribe to free Push Notifications directly on their mobile or desktop. This means they get real-time alerts for every update without you lifting a finger or paying for multiple SMS segments.
Yes. You are not forced into generic "Shipped/Delivered" statuses. You have complete control to define your own Custom Workflows. You can create statuses (e.g., "Diagnosing," "Waiting for Parts," "Polishing") and even define allowed transitions between them to prevent mistakes.
Yes. We use advanced technology (WebSockets) to push updates instantly. If you change a status in your dashboard from "In Progress" to "Ready," your customer's screen will update immediately without them needing to refresh the page.
Yes. Waitcenter maintains a full Audit Log and history for every order. You can see exactly which employee changed a status, what the change was, and the exact timestamp. This is crucial for accountability and resolving disputes.
Yes. You can invite your team members to your Organization. We support Role-Based Access Control, so you can have Admins (who manage settings and billing) and Members (who can only manage orders).
Yes. On our Professional plan, you can customize the experience to match your brand identity. You can add your logo, specific support contact details, and ensure the page feels like a premium extension of your business.
Yes, we are "API-First." We offer a robust REST API and Webhooks that allow you to programmatically create orders and update statuses from your own internal systems. We also provide a React SDK if you want to embed the status card directly into your own website.
We offer two simple plans based on your needs: Essential ($29/month) is perfect for small teams and includes up to 5,000 status updates per month. Professional ($99/month) is for growing businesses and includes 25,000 updates, Custom Branding, and API access.
We believe in uninterrupted business. On the Professional plan, if you exceed 25,000 updates, we do not shut off your service. We simply charge a small overage fee (e.g., $0.01) per additional update. You only pay for the value you actually use.
Yes, but with specific protocols. We strictly prohibit storing PII (Personally Identifiable Information) like patient names in the status fields. You track the status (e.g., "In Progress"), not the content (e.g., "Blood Test Result"). This architecture keeps you safe and compliant.